Return Policy
BeltBuy Return Policy Statement
We firmly believe that quality and fit are the core values of a belt, if an item does not meet expectations, please follow the rules below to request a hassle-free return or exchange:
1.Return Time and Fee
30 Days Hassle-Free Return and Exchange: You can request a free return or exchange within 30 days from the day following the date you signed the receipt.
Free service: Return shipping is paid by BeltBuy (prepaid DHL/UPS return label is automatically sent)
Overdue: No returns will be accepted after 30 days (except for customised items and final sale items).
2. Conditions of return
✅ Acceptance
Belt unused, no creases or scratches, the leather goods retain the original protective film, the metal buckle is not worn, the anti-counterfeiting label is intact.
Original packaging (including brand box, care card, size adjustment tool) complete
❌Rejection situation
Custom engraved/coloured belts (page marked "Custom Made") Belts that have been cut or punched (affecting secondary sales) Sale items (page clearly marked "Final Sale")
3. Return process
STEP 1｜Online Application
Log in to your account on BeltBuy website >> “Order History” >> View items to be returned >> Contact Customer Service >> Submit inspection photos
STEP 2｜Get a return kit
Send a confirmation e-mail containing the following materials within 1 business day:
🔸 Prepaid return label (automatically matched to the nearest logistics point)
🔸 Loss-proof packaging instruction video
🔸 Return progress tracking link
STEP 3｜Send back the item
Packed in the original branded box with a return label affixed to the outside
Important: We recommend taking photos of all six sides of the package.
STEP 4｜Refund Processing
Refund will be issued within 3 working days after acceptance by the warehouse.
Exchanges will be shipped first with expedited logistics upgrades.
4. Special scenarios to deal with
🔸 Size issues: offer free exchange (limited to same model of different size, insufficient stock may be discounted balance)
🔸 Quality issues: upload photos of loose buttons/cracked leather, etc. and send directly for exchange after approval.
🔸International returns: Customs refund (maximum refund £15), customs documents must be emailed.
5. Brand Promise
Returned belts will be professionally handled and donated to charity (e-certificate of donation available on request)
A £10 voucher will be issued as an apology for returns due to quality control failures.
Loyal customers with an annual return rate of <5% are automatically upgraded to VIP service.
6. Frequently Asked Questions
Q: Can I return the belt if there are indentations after trying it on?
A: Slight signs of wear are acceptable, but obvious deformation of the leather will affect the refund.
Q: How do I return the free buckle?
A: You must return it with the main item, keep the free gift separately at £8.99/buckle.
Q: How can I check the status of my return?
A: Login to your account and go to the Returns Centre or use the exclusive link in the email for real time tracking.
Customer Service Support
Got a complex problem? Contact us immediately:
📧 info@beltbuy.com (subject with [Urgent] priority)